Oct 09, 2026  
2026-2027 Undergraduate Catalog 
    
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2026-2027 Undergraduate Catalog
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BUS 463 - Continuous Improvement and Quality Systems

Credits: 3

This course provides a comprehensive introduction to the principles and practices of Continuous Improvement and Quality Systems in modern organizations. Students examine quality as an integrated organizational system,
emphasizing leadership, strategic planning, customer focus, measurement and analysis, workforce engagement, and process management. Topics include foundations of quality management, process design and improvement, performance measurement systems, statistical thinking and statistical process control, Lean and Six Sigma methodologies, and organizational frameworks for performance excellence. Emphasis is placed on data-driven decision making, systems thinking, and aligning continuous improvement initiatives with organizational strategy.
Prerequisite: BUS 360  
Offered: Spring


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